Alert for all closed calls for the cycle set in VariableW (Daily/Weekly/Monthly) where the equipment is still under warranty (the equipment record warranty date is greater than today). The report will show EquipmentID#, Customer, Make, Model, SN#, Machine Install Date, Warranty Expiration Date, Service Call Close Date, Tech, Call Type, Problem Code, Solution Code, Labor hours and all Parts used. This information will be used to possibly fill out any warranty claims with the manufacturer. **Note: Only call types assigned to the CM [Corrective Maintenance] category are selected when there is labor only on the call.
Please note this alert will send blank report attached when there are no qualifying records to report on. This is a limitation with Crystal Reports.
Please also see ID561 which fires when the call is opened, so action can be taken based on the fact that it’s a warranty call. ID443 is an alert for when a warranty call is closed.
This alert requires the Warranty Expiration date be populated on Equipment Record:
You can also see at a quick glance any equipment under warranty via Equipment filter in eAuto: