Change Call Type to Phone Fix when Activity Type is also Phone Fix
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Overview
Overview
For dealers who use Remote Tech, RT has a Quick Labor button to handle phone fix calls. Pressing the button records dispatch and arrive times and changes the activity type on the labor record to Phone Fix instead of Standard Labor. Tools like BEI shows phone fix calls as Avoided calls (no customer visit), but they require the call type to be Phone Fix instead of Customer Call. Often techs can’t change call types, and dispatch may forget.
This will automatically switch the call type to Phone Fix when the activity type is change to Phone fix.
Run Schedule: TBD
Type of Output: Email
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Sample
Sample
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Variables
Variables
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Alert Functionality
Alert Functionality
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Best Practices & Tips
Best Practices & Tips
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Related Alerts
Related Alerts
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Task App
Task App
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