See this updated post: https://support.ceojuice.com/entries/66838800-Adding-tech-photo-to-ID181
We have had a few clients mention that they would like us to include a photo when we email to say the tech is on the way. We have found that customers really like to know the name of the tech coming and the tech often hears their name mentioned when they arrive.
This would be to help with knowing who the tech is and also as a security measure.
Please comment if interested in this feature, the more comments the higher up our list.