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ID164 What numbers to use for Callbacks by Clicks

These are typical industry standards, see here for where to set in eAuto. Look at our Model Category (Segment) Mapping App ID295 to set up your segment assignments.

Segment

Call Back

Call Alert

Days

Clicks

# of Calls

Days

Segment 1 (Up to 20 PPM)

30

2,500

3

60

Segment 2 (21 - 30 PPM)

30

5,000

3

60

Segment 3 (31 - 44 PPM)

10

10,000

3

30

Segment 4 (45 - 69 PPM)

10

20,000

3

30

Segment 5 (70 - 90PPM)

10

25,000

3

30

Segment 6 (91+ PPM)

10

30,000

3

30

         

Everything else

15

 

3

30

 

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1 Comments

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    Jorge Campos

    Leave it to CEO Juice to have the answers.

    This is a great way for me to set up the parameters in e-automate so that I know I am benchmarking my callback targets against industry standards.

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