When adding a picture of the technician to the ID181 service call notification, your tech pictures need to be uploaded to a website that is publicly accessible. If you are running eInfo or Remote Tech, you already have a website that can be used to share the technicians’ pictures. Once you have the images available, then we can dynamically build the URL to the image, we would just need the URL to the folder that contains those images. For example, if you put your images in a folder called TechImages on a Remote Tech website at rts.companydomain.com then the URL that we would need is rts.companydomain.com/TechImages.
Here are a few guidelines to getting your tech’s images made available:
- Create a folder on an existing website that is reachable from the internet.
- Upload technician pictures to this folder using their Agent Number from their employee record in e-automate as the file name
- Use .jpg format for all images.
- Keep the size of the image minimal. It depends on how big you want the image to be, but in order to keep the files manageable, I’d probably recommend a height of no more than 150px. You also don’t want the file size of the image to be too large. Probably better to keep it under 5MB if possible to avoid recipients rejecting the email for attachment size.
Your IT department should know how to set up the folder for you and make it accessible to you so that you can upload images. However, if you need any help, just let us know. Once you have the folder created and started uploading images, let us know what the URL to that folder is and we will get our alert updated to test out the images. We will make sure to send you some samples to get feedback of image size and location on the email before releasing it to your customers.
HINT: When taking tech photos with your Phone, when you email the picture it typically gives you the option to choose how big a file you want the picture to be, we recommend picking the smallest size. You can normally also edit/crop the photo before you email it from the phone.