ID219's creator is the person who invoiced the service call. However if using eAgent to auto complete invoicing of service calls, then it will stamp the creator as the user id that is logged into eAgent.
If ID219 catches a call and it's completed but not invoiced, then the "creator" is whoever completed the call. eAutomate stores the information for all un-invoiced calls in a series of temporary tables, then whoever 'created' the record is the Creator.
The invoice step creates a new set of records from these temporary tables and then deletes the temporary records when it creates the permanent records in the new tables. More clients are having e-agent auto invoice service calls therefore we lose visibility of who actually "closed/completed" the call because the "invoiced" records are created by an eAgent user id.