(10.03.2016 We added an option to highlight your favorite comments, details here.)
Here is an overview of our survey dashboard.
See this link for what % response to expect.
You login from our subscription site at https://ceojuice.com/alerts/
Once logged in you will see a link to Survey Dashboard:
NOTES - This dashboard excludes test responses. All survey dates are based on the date the survey is created and not the date it is answered.
This is the 1st screen
1 Shows you what survey data we have in our system
2 Lets you choose the date range to look at
3 If you have multiple surveys going you can select all or just one here.
4 Hit Apply to see updated results
1 - Shows survey requests sent for the date range you picked
2 - Shows total responses
3 - Is unique email, the number of different people who responded
4 - People who clicked the survey link but never finished, maybe you have too many questions
5 - The people who have never responded to a survey request, click Details to see this list
6 - The number of contacts who chose to opt out in that period that were not already opted out
1 Click by the column header to sort
2 See multiple requests to the same contact by sorting by Email
Click View Details under the NPS section
1 Click Details again to see the complete survey with all questions.
Additional options on Dashboard for NPS by Year and Survey Scores by Month:
Sample output of NPS by Year:
Sample output of Survey Results by Month:
Note they color key on bottom showing questions from survey.