ID109 - Survey Results Dashboard Overview

(10.03.2016 We added an option to highlight your favorite comments, details here.) PDF of all questions

Here is an overview of our survey dashboard.

See this link for what % response to expect. 

You login from our subscription site at

Once logged in you will see a link to Survey Dashboard:



NOTES - This dashboard excludes test responses. All survey dates are based on the date the survey is created and not the date it is answered.

This is the 1st screen


1 Shows you what survey data we have in our system

2 Lets you choose the date range to look at

3 If you have multiple surveys going you can select all or just one here.

4 Hit Apply to see updated results




1 - Shows survey requests sent for the date range you picked

2 - Shows total responses

3 - Is unique email, the number of different people who responded

4 - People who clicked the survey link but never finished, maybe you have too many questions

5 - The people who have never responded to a survey request, click Details to see this list

6 - The number of contacts who chose to opt out in that period that were not already opted out


1 Click by the column header to sort

2 See multiple requests to the same contact by sorting by Email



Click View Details under the NPS section


1 Click Details again to see the complete survey with all questions. 


Additional options on Dashboard for NPS by Year and Survey Scores by Month:



Sample output of NPS by Year:



 Sample output of Survey Results by Month:


Note the color key on bottom showing questions from survey.


Liking Comments:


 See how many have been 'liked'


option to include the question



NPS Benchmarks: 




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