Start by seeing what our existing clients say: http://lnkd.in/TyujMs
Our closed call survey is our most popular process, this process will have the single biggest impact on your business, we would encourage you to just get it started and tweak it later. See here for an overview. Not only does it give you an automated way to survey your customers ongoing but we push the results back into eAutomate so you can run reports. Would it be useful to be able to see how your customers stack ranked your techs? What about solving customer service issue before they gain momentum?