ID24 helps to follow up on outstanding purchase orders with back ordered items from vendors. You only need to enter an estimated arrival date on the PO line items that are back ordered with the vendor. The alert will then remind inventory managers to check with the vendor on back ordered items not received after Variable W (your choice) number of days past due.
In your purchase order, within each line item is an area for the estimated arrival date. If items are back ordered, this area must be maintained with current information for ID24 to report properly.
Blending this simple additional step into your daily process reaps great benefits such as quickly being able to update your techs and customers with status on back ordered items.