One of our most popular processes is our Service Call Survey ID109, and it is available as a standalone service. This is a fully automated process where we survey after every service call, and responses are emailed within 30 minutes of your customer submitting the survey. The responses can be routed based on how a question is answered, or you can set default emails to receive all responses. For example if “Have sales contact me” is answered Yes, we check in the e-Automate customer file to see who the sales person is, if “Did our tech call before arriving” is answered No we could email the service manager. We average a 20.7% response rate so we are getting you a response on 1 in 5 calls on average.
There is a 15 minute overview of our closed call survey here.
We charge an annual fee of $1,000, cancel anytime. Program includes 5 tasks, an on demand report and an eView. more more info here.
The process for measuring customer satisfaction here
Understanding survey results here
Process to get started here