Best practice is to use Unavailable time entries (i.e. Training, Admin Time, Vacation, Sick) on techs eAuto Employee Record when NOT on service calls (paid or not paid). This helps ensure if a call comes in and the “due” time on the call falls inside the unavailable timecard entry (or service hours entry) for the technician assigned to the equipment, then eAuto will assign that tech's “Backup” technician to the call. Also, our Technician Productivity Reports will not count those hours against his/her “productive hours”.
Typical unavailable codes would be:
Unavailable codes should only be set for times that the tech is not available to take service calls, so if a tech is in-house doing some admin work, then he/she is really available to take service calls. We suggest unavailable as Vacation/Sick/Other/Training.
If an Activity Code assigned to a Category that has “UnAvailable” checked is used in the timecard entry for a technician, then eAuto and our reports will see the tech as unavailable for service calls for the duration of that activities start/end datetime. This means in eautomate that if a call comes in and the “due” time on the call falls inside of an unavailable timecard entry (or service hours entry) for the technician assigned to the equipment, then eautomate will try to assign that tech's “Backup” technician to the call. Also, our technician productivity report will not count those hours against his/her “productive hours”.
One another note regarding our Technician Productivity Report (ID204 and ID205) and these unavailable entries, we look for the Category to match exactly “Vacation”, “Sick”, “Training”, “Holiday”, “Lunch” to break out into those details on the report. Any other “unavailable” category activities will fall into the “Other” column.
See THIS LINK for an overview on Time Card Entries and Remote Tech Integration
See THIS LINK for using Timecard Entries