Branch Roles are not always needed, it will depend on the operation of your branches and how independent they are of each other. For example, if Accounts Receivable for all branches is handled via a main branch employee only, roles are not needed and you can continue to add their email in the To/Cc. However if Branch "A" A/R person only wants alerts for Branch A, and Branch "B" only wants alerts for Branch B, then branch roles becomes needed. Note the Sales Rep / their Manager, and Technician / their Manager would continue to be controlled via the checkboxes.
Below is a list of our current Branch Roles:
If you want to move ahead with Branch Roles, follow the steps below and determine which roles are required for your company. Not all Branch Roles are required to be utilized:
1. Ensure that you have a Company set up for each branch in eAutomate. You have to set up a customer for your company but you also need to have a customer record for each branch.
2. Have the Job Roles been created in your eAutomate? If not they will need to be created.
It's IMPORTANT that you have CEOJuice create these job roles for you as the names must match our tables. If you do not see the options in EA, email email@example.com requesting us to automatically push in the Job Titles.
Once CEOJuice creates these in eAutomate, you will see the options in the subscriptions.
3. Create a Contact Record for your internal contacts, or use an existing record if already set up.
Create the contact and remember to add first/last name and email address in the Profile tab. In the Customers tab assign their branch(es) and job role(s), select quick add and OK to save the record.
*Note if one employee has multiple branches and/or roles, please assign all on the same Contact Record. Please do not create a separate Contact Record for each branch / job role as this can cause errors.
To confirm that you are picking the correct "Branch Customer", click the black triangle to the left and choose edit.
You should get this message.
Once you have set up your branch Contact Records, you can then select the checkboxes in the subscription of the alert found at www.ceojuice.com.
ROLE NAMES: What is on the website in subscriptions VS what you see in eAutomate