Request Online Recommendation from your Customer
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Overview
Overview
This alert is only for people using the Net Promoter Score question "How likely is it that you would recommend our company to a friend or colleague". If someone responds to the question (on any and all of your surveys containing the question) and scores you a 9 or 10 out of 10 (a promoter), then they are likely big fans of yours. This alert would send them an automated email with "glad you like our service, we would love it if you would click this link to recommend us on our LinkedIn company page" or Facebook, Yelp, Google -- whatever your company platform is.
Click this link to understand the importance of Google reviews http://bit.ly/2ycpn7F
Run Schedule: Every 15 minutes for customer email, Daily Summary at end of day
Type of Output: Email to your customer
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Sample
Sample
Email to customer contact:
We suggest you take the time to personalize your customer facing emails like the example below from AIS. See this video from Keven at AIS on how and why. You can also use a tool like www.birdseye.com to better manage all your reviews, they have a trial and pricing starts at $300 a month.
Daily summary to you:
The 'appreference' column is either the Service Call # or Sales Order #
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Variables
Variables
NONE
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Alert Functionality
Alert Functionality
The default set up will trigger when someone rates you a 9 or 10. Note we can tweak this to trigger on another setting (i.e. just NPS Score of 10). It will email every time they submit a response as long as the requirements are met, but let us know if they should only ever get one email ever.
We suggest the from email address be your CEO/President or senior management. We can customize the alert and make the email look exactly like the one that you would send to your clients.
We will run it in test mode first (not to your customers) and only send to the email listed in the BCC of the subscription, so be sure to add your email to receive the samples.
There is an end of day summary showing which clients were sent an email from you asking to post feedback on your selected social media site. The summary goes to people listed in the To/Cc/BCC.
When subscribing to this alert, please note how the To/CC/BCC fields are configured for this alert.
The emails in BCC will be on blind copy to emails sent to your customers and will receive the daily summary.
The TO and CC will only receive the daily summary, not the email sent to your customer.
So be sure when you first subscribe that you have an email in BCC so you receive samples while in Test Mode.
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Best Practices & Tips
Best Practices & Tips
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Related Alerts
Related Alerts
ID109 - Service Call surveys
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