Additional NPS Resources

Buy the book

Some more good examples of Net Promoter Score effect here

There is also a Net Promoter Group on LinkedIn here.

Also check out

It's easy to get an NPS of 100 if you only survey 5 people, how big does the survey sample need to be, more

Legal constraint/restriction on using the NPS process here?

Net Promoter Score Success Stories and Case Studies here

 Good video on closing the loop here

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