Survey Only Program, Overview – CEO Juice

One of our most popular processes is our Service Call Survey ID109, and it is available as a standalone service, under our Survey Only Program.

We charge an annual fee of $1,000 invoiced in advance, and you can cancel anytime.

This is a fully automated process where we survey after every service call, and responses are emailed within 30 minutes of your customer submitting their response. The responses can be routed based on how a question is answered, or you can set default emails to receive all responses. For example if “Have sales contact me” is answered Yes, we can email the sales person on the account. Or if “Did our tech call before arriving” is answered No, we could email the technicians manager. We average a 20.7% response rate so we are getting you a response on 1 in 5 calls on average.

There is a 15 minute overview of our closed call survey here.

The process for measuring customer satisfaction here

Understanding survey results here

If you are interested in this program, email help@ceojuice.com to start the process.

We refer to all our processes by an ID number, and the

following ID numbers are included in the Survey only Program:

ID109 Closed call Survey (this includes the survey request to your customer and a PDF email with responses when they respond).

ID87 Contact not created on call (Reminder to dispatch if email not collected)

ID188 Daily list of service calls showing if email collected or not

ID392 Contact Completed Multiple surveys in last X days

ID394 Weekly email of survey results, in excel format.

SSRS report ID877 run on demand via SSRS reports folder