A large portion of the work we do for our clients is ensuring their eAutomate database is set up correctly. We tell you about a contract that is losing money, you don't understand the numbers, our fee includes us researching and proving that data to you. This requires us to log in to your eAuto database, giving us access allows us to respond faster and results in a better experience for our clients.
CEOJuice installs our software on a server in your office, you decide how much access we get to that server. It could vary from unrestricted LogMeIn access, to a permission required LogMeIn, RDC or an Online Meeting with your IT personnel each time we need to connect.
We will work with whatever you determine the best option for your company, email firstname.lastname@example.org if you have any further questions.
Click this link to install LogMeIn to our account
Access is needed for a variety of reasons:
Installing new alerts
Some alerts are automatically installed, while other alerts will require our install team to connect to the server and manually install them.
Beta testing unreleased alerts
Beta alerts require are large amount of tweaking which requires extensive need for access to the server, so we only beta test for clients who give us logmein access.
Alerts not running correctly
Alerts may fail to run for various reasons and we have systems in place to notify us and two full time people responding to those notifications. Some of our alerts can be business critical, where waiting for your team to spot that they are not running is too long. Setting up an online meeting delays this even further.
Validating data output for your team
80% of what we do for clients is validating data. We feel it's no use telling you about a contract you are losing money on, or some customer using excessive toner if you are not 100% confident in the data. Reporting is the easy piece, ensuring the information we give you is accurate is where we earn our fee. To do this, our support team would access your system and would need to be able to login and check.
If we can connect at any time, then we can respond to your team quickly. Clients that require an Online Meeting only, will often see longer delays to their answers on a response that should have taken minutes, either our client's IT person was busy or our support person had moved on to another project while waiting for IT to respond for access.
Majority of our clients give us unrestricted LogMeIn access to their system. We provide a contract that was designed by the BTA attorney to ensure client's data was secure. In addition, we like to stress that we only work with copier dealers that run eAutomate, a very small, tight group. One mistake, even accidental, and we could be out of business, and we are very aware of this. We are also happy to provide a list of existing clients for references, and additionally all Juice personnel sign a non-disclosure contract.
We have had a few clients who start us out at a Online Meeting level and gradually move us to 24/7 LogMeIn access, as your comfort level improves. You may also choose variations for LogMein as mentioned below:
- We only connect via LogMein during certain hours.
- We email requesting access and your IT then opens up LogMeIn.
- We notify you every time before we connect via LogMeIn
The chart below shows the number of clients* using the various options:
|Remote Desktop RDC
|Remote Desktop RDC-Restricted
|OnLine Meeting with IT only
|Client Specific Platform
Unrestricted / No limitation by client 332
Restricted / Limited by Client 49
*updated December 2023
See this LinkedIn discussion on weighing the Pros and Cons.