We fail when we overload people with information to the point that we effectively are "spamming" them and they do nothing with the information. However we have found that the amount of information varies drastically from company to company. We have lots of clients where we have only turned on a handful of alerts in the 1st 90 days, others where we have turned on over 100. We will always suggest additional alerts but rely on our clients to tell us when they are getting too much.
We do a data test for all new clients and we may suggest different alerts based on the results of that test. We also have a slightly different set of alerts for companies who have just converted to eAutomate, details here.
Below is a list of the alerts we typically turn on at our 1st meeting, see here for how to subscribe.
ID20 Overage rate check
ID23 ensuring supplies are linked to contracts
ID66 call that should be billed at no charge
ID72 Technician carstock report
ID90 parts eligible for a warranty refund both require that your items are set up correctly, we help with this
ID109 closed call survey, by far our most popular process, don't worry about not having emails as ID87 covers that
ID203 contracts that should have billed
ID204 shows tech activity for the week, from this report we look at what additional alerts are needed, first call effectiveness low, incompletes low, hours per day worked low etc.
ID219 stopping data entry issues on closed service calls
ID235 tech profitability
ID293 Metered equipment on contract but not in a meter group
ID315 customers using excessive toner
ID593 for the sales team, ID799 for the tech
ID758 Biggest Toner problem Contracts
ID768 list of bottom worst performing contracts without action plan