This was problem
We've moved eagent to a standalone PC. The new set-up seems to be unable to send out HTML faxes. The HTML coding appears rather than the graphical appearance of the meter requests. Text-only version works fine but the appearance isn't as good.
Windows XP Pro SP3
Any thoughts on why this might be happening? It was running OK on a pretty much identical set-up in the past thought it had ben on a Windows 7 PC since we upgrade to eautomate 8.0. Perhaps this is related?
Look forward to everybody's input! Thanks as always for your help!
This was solution
eAgent system requires that MS WORD & EXCEL be installed as well as the eautomate client and Adobe Reader.
Once those were installed onto the eagent PC the problems all went away.