eAgent Faxing Meter Read Requests

This was problem

We've moved eagent to a standalone PC. The new set-up seems to be unable to send out HTML faxes. The HTML coding appears rather than the graphical appearance of the meter requests. Text-only version works fine but the appearance isn't as good.

eautomate 8.0


Windows XP Pro SP3

Microsoft Fax

Any thoughts on why this might be happening? It was running OK on a pretty much identical set-up in the past thought it had ben on a Windows 7 PC since we upgrade to eautomate 8.0. Perhaps this is related?

Look forward to everybody's input! Thanks as always for your help!


This was solution

eAgent system requires that MS WORD & EXCEL be installed as well as the eautomate client and Adobe Reader.

Once those were installed onto the eagent PC the problems all went away.

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