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ID109 - Closed Service Call Survey Links

**See Survey Sample attachment shown at bottom of page**

 

Click here for an overview/sample

Click here for a 15 minute overview recorded webinar

Click here for Understanding Net Promoter Score Calculation

Click here for information on ID470 Net Promoter Score and measuring customer satisfaction

Click here for more NPS resources

Click here for using our dashboard to review survey results

Click here for some real life responses

Click here for deciding on survey questions

Click here for understanding survey results

Click here for % response to expect

Click here for how often to survey your customers

Click here for recommended response when customer or contact asks to opt out 

Click here for instructions on how to opt out a customer or contact

 

 

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