ID3 - eAgent Missed Scheduled Tasks Overview & Sample:

Notifies when an e-agent Task is not running.

Jump to a specific section by clicking a link

Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts

Click to Subscribe

Overview

Overview

This alert checks to see if there are any past due tasks scheduled in e-agent, as this usually indicates eAgent is not currently running. Provides Status Details from the e-agent task to help determine why not running (excludes Test Fax and eInfo Requested Invoices from consideration). 

If you are not using e-agent, we feel you should be, and we are happy to help configure it. 

Run Schedule: Hourly

Type of Output: Email

*  *  *

Sample

Sample

*  *  *

Variables

Variables

VariableW: Enter minutes eAgent task should be past due before notifying (excludes tasks in running process)

*  *  *

Alert Functionality

Alert Functionality

1. Alert doesn't know if eAgent is actually running or not; it just tells about any past due tasks and how many minutes past due they are. Note that as of e-automate version 23.0, e-agent has to be open in order to run tasks on schedule.

2. Alert is set to NOT consider eAgent tasks of Test Fax and eInfo Requested Invoices.

3. Alert shows UserID (per eAuto Employee Record) set for task 

*  *  *

Best Practices & Tips

Best Practices & Tips

1. eAgent accessed in eAuto via Tools / eAgent:

Suggested troubleshooting

Suggested troubleshooting for continuing eAgent tasks:

5. Task won't run on schedule, no errors, runs fine when triggered manually:

*** Before starting, be sure to verify you have the full access password for E-Automate. Failure to verify this can result in breaking all addon programs (i.e., Remote Tech, PIP, Einfo, etc), and they will need to be reinstalled. The password for this account can be verified by opening up SQL Management Studio and logging in using Coexecutive as the username. If you can log in, then proceed with the steps outlined below. ***

1. Be sure everyone is logged out of E-Automate.
2. Stop the DGServer Service on the e-automate server and any other task engines.
3. Delete Settings.xml file located under C:\Program Files (x86)\ECi\e-automate\web\res\public
4. Start the DGServer Service; this should populate a new Settings.xml file
5. Launch E-Admin
6. Click Ok
7. Enter Full Access and Read Only Passwords when prompted.
8. E-Admin should then open up successfully.

Once this is done, allow scheduled tasks to run.

6. One of our clients provided these scripts (TO BE USED BY YOUR IT DEPT ONLY, please) to help reset eAgent and/or fix issues:

Fix for time-outs: 

IF NOT EXISTS (SELECT * FROM sys.indexes WHERE object_id = OBJECT_ID(N'[dbo].[MTMeterReadings]') AND name = N'IX_MTMeterReadings_MeterReadingGroupID') CREATE NONCLUSTERED INDEX [IX_MTMeterReadings_MeterReadingGroupID] ON [dbo].[MTMeterReadings] ([MeterReadingGroupID],[MeterID])

GO

IF NOT EXISTS (SELECT * FROM sys.indexes WHERE object_id = OBJECT_ID(N'[dbo].[MTMeterReadings]') AND name = N'IX_MTMeterReadings_MeterID') CREATE NONCLUSTERED INDEX [IX_MTMeterReadings_MeterID] ON [dbo].[MTMeterReadings] ([MeterID],[IsValid],[Actual]) INCLUDE ([MeterReadingGroupID])

GO

Resets all to idle:

update VWTasks

set TaskStatus = 'IDLE'

Typical Errors / Troubleshooting:

Error: service timed out

Solution: Indicates the server was too busy to run the task. Try changing the time it runs, perhaps after hours when the server is less busy.

Error: Insufficient User Rights

Solution: The User set on the eAgent task doesn't have the auto security rights to perform the task. Change user to Admin.

*  *  *

Related Alerts

Related Alerts

None