Alert for when a specific item is used on a service call.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
When a technician installs certain parts, these may require a meter reset or alter the serial number reported by meter collection services (DCAs), potentially leading to significant billing issues. This process allows you to flag these parts using a custom property and then receive a notification when one of these parts is used on a service call.
Run Schedule: Weekdays at 7:30 PM
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Custom Property - The name of the custom property used on the item record to identify items to trigger the alert.
Variable X: Branch Filter - List the branch numbers for the alert to trigger on, separating multiple branches with commas. Leave blank to report on all branches.
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Alert Functionality
Alert Functionality
1. For an item to trigger this alert, it needs to have the custom property specified in variable W set to yes on the item record:
2. When this item is used on a service call, the alert will trigger.
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Best Practices & Tips
Best Practices & Tips
This alert auto-deploys, but will not find anything to trigger on until the custom property is created and set to Yes on the item record.
Custom Property Set Up
Custom Property Set Up
Attribute name = ZCJItemCallFlag
Description = Alert when item used on service call - ID210
Data type = Yes/No
Once the attribute is created, add it to the item custom property configuration:
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Related Alerts
Related Alerts
None at this time.
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