Does Juice work in ECi's Hosted Cloud environment

CEO Juice highly recommend you do NOT go with ECi's hosted solution as we believe it is not ready yet (current Dec 2016). (edit May 2017, #3 now working). However we do recognize that that ECi has increased the price of On Premise to where it's not really feasible. 

Majority of CEO Juice services/alerts will work in ECi's hosted environment.

However there are a few process that you will not have access to, detailed below:

1. The UPS Integration (ID530) does not work at this time. See this link for UPS overview.

2. No option to automatically update you to the latest version of an alert.

3. Many of the existing Crystal Reports are being moved to SQL Server Reporting Services (SSRS) and we currently do not have a solution for these in ECi's hosted environment. See this link for details on our SSRS Reports. NOW WORKING

4. No option for Lucee/Tomcat software install, a few of our alerts require this. See this link for details (NOTE July 2017, making good progress on this).

We also suggest you check with your CRM supplier as most CRM to eAutomate integration like Compass Sherpa is not supported.

Clients on hosted also tell us they do not have the option to fax meter requests. We also have very limited rights and can't fix things for you as they break but rely on ECi support. 

See this post for how to set up Juice in ECi's hosted environment.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk