Keeping an updated list of great customer feedback on your website is a challenge. Go to www.ceojuice.com/references to see how we implemented this.
When reviewing the responses to our surveys you will occasionally come across a comment that stands out and would like to share with all your prospects.
We added a "favorite" button (it is labelled like/dislike) to our survey dashboard so that you can flag these comments and we make them available to stream to your website. This is automated and real-time, so once you "favorite" a comment it is added to the list that streams.
**Your website developer will need to set up streaming for you. Just use our dashboard to identify which comments to stream. Determining quantity of comments, CompanyName to show or not show, etc. will need to be set by your website developer. Should be able to show:Question Text, Comment Text, Customer Name, Contact First Name, Response Date**
Our big screen service stats (ID917) is designed to display your service metrics in your showroom etc. and you can also add the survey quotes.
1 We added a new section for just survey comments:
You can then
1. See if your customer OK/Not OK to share comment (via survey)
2. Like/Favorite a comment
3. Dislike a comment. Highlight a negative comment that may need some other type of follow up (These would NOT show on your site)
4. Note the comments where the question is also needed to give context
5. See that entire survey and all questions answered
By default we add this language at the top of every survey, click here to change that.