2015 Satmetrix Net Promoter Results (NPS)

B2B Overall Average (484,412 individuals from 45 countries)

Global  - 24

N America - 26

Canada - 12

USA - 27

 

B2B Business Services - Average (42,127 responses from 8 countries )

 

B2B Computer Hardware - Average (373,644 responses from 4 countries)

Global  - 16
N America - 16
Canada - detail not available
USA - detail not available

 

B2B Computer Software - Average (38,124 responses from 7 countries)

Global  - 16
N America - 13
Canada - (-7)
USA - 16

 

B2B High Tech - Average (411,768 responses from 30 countries)

Global  - 16
N America - 14
Canada - 2
USA - 15

 

B2B Telecommunications - Average (7,263 responses from 1 country) USA only

Global  - 19
N America - 37
Canada - 
USA - 37

 

(The average CEO Juice client NPS score for all of 2015 is 86.79. The lowest is 50.0 and the highest is 100, median is 88.42. There are 213 companies reported. 115,805 responses to the NPS question.)