The ID890 process was unable to complete because it could not find the equipment.
For ShipIns we need a BillTo of the selling dealer.
For ShipOuts we need the tech on the equipment to be the servicing dealer.
Please check the serial number in question, determine if it is a ShipIn or ShipOut for you and that it is configured as above.
**Remember if you service the machine, you MUST have Bill To on Customer Record be the other dealer. That Bill To must have Custom Property of zcj_DealerNumber set with the other dealer’s number. If you do not service the machine, you MUST have Tech Assignment be the other dealer and the Tech Employee Record MUST have Custom Property of zcj_DealerNumber set with the other dealer’s number.
Click here for instructions on setting up the Tech and Bill To.