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ID890 exception errors - Equipment not configured

The ID890 process was unable to complete because it could not find the equipment.

For ShipIns we need a BillTo of the selling dealer.

For ShipOuts we need the tech on the equipment to be the servicing dealer.

Please check the serial number in question, determine if it is a ShipIn or ShipOut for you and that it is configured as above.

Click here for instructions on setting up the Tech and Bill To.

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