The ID890 process was unable to complete because it could not find the equipment.
For ShipIns we need a BillTo of the selling dealer.
For ShipOuts we need the tech on the equipment to be the servicing dealer.
Please check the serial number in question, determine if it is a ShipIn or ShipOut for you and that it is configured as above.
Click here for instructions on setting up the Tech and Bill To.