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ID396 - Alert to Email Tech when there is a New Service Call for Equipment with Previous Meter Reading of "Estimate/Other" Overview & Sample:

Almost every new copier has an option that allows for meter read collection via email or fax. However these options are not always enabled. This alert will send an email to a technician each time that a new service call is opened and again when dispatched for an equipment ID that has had a previous meter reading that was "estimate" or "other".

Will notify when opened or dispatched, not both. Since alert runs every 15-min, if call is opened then tech dispatches themself in 15-min or less, then likely call will notify tech dispatched.

Sample Output shown below includes, Service Call #, Equipment Location, Equipment ID, Model, Serial, Last Meter Source, and Most Recent Meter Reading Date:

ID396_Email_tech_for_meter.jpg

Variables:

  • BranchNumbers for this alert to trigger on (separate by comma or blank for ALL)

  • 'Dispatch' to trigger only when call is dispatched, or left blank to trigger on call creation (assumes call inherits tech assignment from Eqp or manual assignment by Dispatcher

     

     

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