Alert to send an email to the technician when there is a new service call for equipment where the previous meter had a source of Estimate or Other.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
Almost every new copier has an option that allows for meter read collection via email or fax. However, these options are not always enabled. This alert will send an email to a technician each time a new service call is opened and again when dispatched for an equipment ID that has had a previous meter reading that was "estimate" or "other".
Will notify when opened or dispatched, not both. Since the alert runs every 15 minutes, if a call is opened, then the tech dispatches themself in 15 minutes or less, then it's likely the alert will notify the tech when the status is dispatched.
Run Schedule: Every 15 minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
This alert has no variables.
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Alert Functionality
Alert Functionality
1. The alert triggers on equipment on a new service call where the last meter read for the equipment was marked as either Estimated or Other:
2. The alert will only trigger on the call once.
3. The alert will trigger when the call is in the Pending or Dispatched status.
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Best Practices & Tips
Best Practices & Tips
If possible, it's best practice to use a DCA agent to automatically collect meters and insert them into e-automate, as this will eliminate the usage of estimated meters. See our documentation here on the different DCA's that CEO Juice supports.
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Related Alerts
Related Alerts
ID398 - Insert Meters from Emails
ID968 - Insert meters from external sources
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