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ID7 - Open Calls where Techname contains VariableZ > W hours (Escalated)

This is the escalated alert for ID6 that sends a different message subject for calls still unassigned after one hour. Use VariableW to indicate how many minutes past the 1st hour to fire. This alert will only fire once, it will not continually fire.  

Sample Output shown below:  Includes Call Number, Creator, Open Date & Time, Call Type, Model, Status, Customer Name, Total Time Open.

ID7_-_Escalated_non-assigned_calls.jpg

Variable:

  • 0.00 Hours UnAssigned (decimal..ex 1.25 = 15 minutes after 1st hour)

  • Tech name you setup in eAuto to be your unassigned technician (separate multiples with comma)

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