ID890 - How does it handle service calls?

The ID890 ITT Sync Process sends Service Call information from your server to ours, we then send that along to the other dealers eAutomate and create a service call. 

The dealer creating the service call will need to have already configured the EquipmentRecord to sync with the other dealer. This is done by setting needed Custom Property zcj_DealerNumber  with that dealers CEOJuice Customer Number. In turn, the receiving dealer of the service call must have the Custom Property zcj_DealerNumber set with the other dealers CEOJuice Customer Number. The serial numbers in each dealers eAuto must be exactly the same. (There is workaround by using Custom Property zcj_ITTEquipmentNumber.)

The service call created by ID890 will retain all the information from your Equipment Record. The CallType will be set with either ITT ShipOut or ITT ShipIn (or if different, what you have listed in Variable1 and Variable7 respectively). You can change this CallType after service call is created and it will not have any effect on the ability to sync.

Once the call syncs, you will see Service call will update in Problem Description of service call with the other dealers service call number.

Parts do not sync. The parts information from servicing dealer will come through to installing/selling dealers service call via Remarks.


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