This is designed to let your technician know when a call they are dispatched to has additional equipment (at that customer location) missing meters.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
It appears to be standard practice to set the meter contact on equipment to indicate equipment that should be monitored by one of the meter collection systems (FMAudit, PrintFleet, etc) and use a setup contact called FMAudit, for example. Some dealers handle the non-reporting auto collection equipment with a different process, and they want this particular event to report only equipment missing meters that are not audited by one of the meter capture solutions. If that's the case, enter the Name of the meter contact you are assigning to all your auto-capture monitored equipment.
You can choose customers to exclude from this alert by assigning the custom property (used in Variable X) and setting it to 'Exclude'. This functionality is NOT supported on version 20141017.
This alert looks for the next overage date and checks if there is a valid billable meter within your set tolerance range. If not, then it will trigger.
Run Schedule: Every 15 minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Meter Contact - Meter contact name on Equipment not to be included.
Variable X: Custom Property - Custom property assigned to Customers to be excluded from the alert. This option is not available on version 20141017.
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Alert Functionality
Alert Functionality
1. The alert won't trigger for technicians who are assisting on the service call.
2. The call has to be in the Dispatched status to trigger the alert.
3. The alert logic checks for equipment at the location that is missing meter reads and sends the list to the technician.
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Best Practices & Tips
Best Practices & Tips
1. The custom property to exclude customers from this alert has a bug in the current version. Please email help@ceojuice.com to have a fix applied if you would like to use the custom property.
Custom Property Set Up
Custom Property Set Up
Attribute name = ZCJExcludeCustomerID137
Description = Exclude Customer from ID137
Data type = Yes/No
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Related Alerts
Related Alerts
None at this time.
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