ID40 - Open Calls with BadSync Data but not Status BadSync, Overview and Sample

There is a bug in Remote Tech that prevents all rescheduled calls with any badsync data from being created with the status BadSync . This alert will find those calls, notify the dispatcher, then call a stored procedure to change the OnHoldCode to BadSync.

Sample Output contains CallNumber, Status, Contact Preferred Name, Bad Sync Data, and Problem Description as shown below:

This alert has 1 Variable:

VarW = OnHoldCode to use to reassign call to