An alert that triggers if a meter reading has not been entered on a service call within Variable W minutes.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
This alert is meant to fix those issues that occur when a technician is unable to close a service call due to a bad meter read (too high, too low). If the technician gets the alert early, he can alert Administration, and they can work through the fixing of the wrong read. If he waits until the end of the service call and leaves, then he cannot close the call, and the meter read cannot be validated by sight.
Run Schedule: Every 15 minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: # of Minutes - Enter the number of minutes after the create date of the call to trigger the alert if there is no meter reading on the call.
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Alert Functionality
Alert Functionality
1. The alert triggers for any service call that is Variable W minutes from the create date of the call (1), and there is no valid meter on the service call (2).
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Best Practices & Tips
Best Practices & Tips
1. See notes here on best practices for entering meter reads when the service technician did not get a meter read.
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Related Alerts
Related Alerts
ID672 - Duplicate Meter Read Entered by Tech
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