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ID585 - Service Calls on Hold for Sales, Overview and Sample

This alert is designed to give your sales rep and/or rep manager a list of calls that are on hold for parts (System On Hold Code [WP] and we suggest that you setup any other onhold for parts to have the characters WP in them as well) for more than W minutes.  The TO sales rep functionality looks to your ID320 susbcription.

Sample output contains Minutes on Hold, Call#, Branch, Customer, Equipment #, Serial #, Address, Caller with phone# and email, Status Create Date, Tech, CallType and Model, as shown below:

id585.png

This alert has 1 variable:

VarW = Trigger when a call is on hold more than W minutes

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