This alert is designed to give your sales rep and/or rep manager a list of calls that are on hold for parts (System On Hold Code [WP] and we suggest that you setup any other OnHold for parts to have the characters WP in them as well) for more than W minutes. Alert will continue to notify until the call is taken off hold. However, if the call moves off/onto hold or onto another hold it has to re-qualify per the VarW setting. The TO sales rep functionality looks to your ID320 subscription.
Runs Weekday Afternoons.
Sample output contains Minutes on Hold, Call#, Branch, Customer, Equipment #, Serial #, Address, Caller with phone# and email, Status Create Date, Tech, CallType and Model, as shown below:
This alert has 1 variable:
VarW = Trigger when a call is on hold more than W minutes
Related Alerts:
ID294 - Calls On Hold Starting With
0 Comments