This alert is designed to give your sales rep and/or rep manager a list of calls that are on hold for parts (System On Hold Code [WP] and we suggest that you setup any other onhold for parts to have the characters WP in them as well) for more than W minutes. The TO sales rep functionality looks to your ID320 susbcription.
Sample output contains Minutes on Hold, Call#, Branch, Customer, Equipment #, Serial #, Address, Caller with phone# and email, Status Create Date, Tech, CallType and Model, as shown below:
This alert has 1 variable:
VarW = Trigger when a call is on hold more than W minutes