ID373 - Survey Executive Contact Overview & Sample:

We recommend you survey the Executive Contact (Decision Maker) for your customers every "W" months. Due to the target audience, the survey should be short and simple and should also include a Net Promoter Score question. (See additional 5 cloned outputs ID791,792,793,794,795 to use for additional survey options or branches, so you can have different settings, verbiage, contact details etc).

To trigger this survey, you go to

For this survey you would set ZExecSurvey

Within 30 minutes the contact would receive a survey

Sample questions might include:

Variables are:

VarW = Number of Months Between Surveys

VarX  = CustomPropertyAttribute on Executive ContactRecord to send survey

VarY  = CustomPropertyAttribute on Exectuive ContactRecord when survey was sent