Can I Customize an Alert? What are the effects of this?

We often receive requests for minor tweaks to an alert, for example adding an additional column, sorting the table in a different order, changing the alert run time to a client specific time i.e. change from Monday 8am to Tuesday at 4pm. Depending on the type of alert, if the tweak requested is easy, as well as our development teams availability. We strive to accommodate such requests, but there are important things to consider when changes are made to an alert, specifically if its a fully "automatically installed" alert aka 'auto-deploy alert'.

An 'auto-deploy' alerts, means the alert is designed to automatically install, when clients subscribe, and update in your system when a new version is released. If the default schedule was overridden to our clients customized time today, and a new version was rolled out and automatically updated tomorrow, the alert would revert back to our default schedule. The client would need to notify us to change the schedule again. 

The other option is to disable the auto-deploy functionality altogether, which would allow our client to set a customized schedule, however this removes the alert from receiving automatic releases for new revisions.  If the alert stops working, you would need to reach out to our helpdesk and ask us to investigate. If there is an issue that has since been resolved with a newer version, we would then manually update the alert. If the alert revision was a critical version, we would manually update it (an installer would connect to your server to do the work). This 'manual install work' would be put into a queue, and it's important to note there can be a delay based on number of clients who need to manually receive the update, which ultimately causes a delay for you.

If you feel our default schedule for an alert is not a valid one, please let us know your reasoning.

Email our helpdesk if you wish to put in a request for an alert schedule run time change. Include the Alert ID#, current schedule and the new requested schedule and we will review the options.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk