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ID669 - Online Payments Overview & Sample:

CEOJuice Online Payment Portal for our clients customers to pay your invoices online

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Overview

Overview

As a technology company, your customers expect to be able to pay your invoices online easily and with multiple payment options. ID669 will allow you to offer credit card for a fee, and ACH for less than the cost of a stamp. 

CEOJuice have partnered with www.nmi.com to implement this platform, and CEO Juice clients will need to onboard with NMI.

We will add a link to pay an invoice as an invoice is generated in eAutomate and emailed out, and include the same link on ID800 as an invoice becomes past due.

Click here for how your customers user would register for an account, view and pay an invoice, schedule autopay and store payment info.

Click here for the ACH credit application, here for credit card.

CEO Juice has implemented this for all our clients to pay our monthly invoices online, go to https://payments.ceojuice.com and search for your open invoices or email ar@ceojuice.com and we will email you a link to an open invoice.

Run Schedule:  N/A

Type of Output: Various: URL browser and email

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Sample

Sample

 Interact with a live 'test' invoice here 

Sample of payment screen your customers would interact with when sent a link to a specific invoice

Screenshot_2023-05-31_at_2.50.14_PM.png

Create an account to: login, store payment info and schedule autopay

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Landing Page can be customized with logo and colors

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Search for an invoice with no login (must have invoice #, due date and post code)

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Storing payment info and scheduling autopay

Screenshot_2023-05-31_at_2.51.01_PM.png

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Variables

Variables

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Variable 1: Branches for the sync to trigger on, leave blank for all

Variable 2: Country Codes

Variable 3: Customer Types to include or exclude, separate list of multiple with comma or leave blank for all.

Use exclamation (!) before customer type to exclude ie. !Lease

Variable 6: Set customer number to exclude them from this process, separate multiple customers by a comma

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Alert Functionality

Alert Functionality

  • We have partnered with www.nmi.com, CEO Juice clients will need to onboard with NMI. Click here for the credit application.
  • Landing pages can be branded to your color schemes
  • Rates are $0.25 per transaction for ACH and 3.5% for credit cards. It costs approx. $0.80 to "snail mail" one invoice, details!
  • The invoice is marked as paid in eAuto and we reconcile the deposit and the fees.
  • You can set a specific % rate or exclude a customer from any transaction fees by assigning a specific custom property to the customer record
  • It is your responsibility to check with your state to confirm this is legal for your company
  • Your customers can choose to just pay the emailed invoice, or they can create an account, login to view and pay all open invoices, and store payment details.

Screenshot_2023-05-31_at_2.08.14_PM.png

A customer can also go to https://payments.ceojuice.com and search for an invoice.

Search.png

  • Our process ID800 already emails your invoices to your customers as they become past due, we are in the process of expanding that to allow you to also send the invoice when it is created and include a link with a 'click here to pay this invoice'. We can also add a barcode onto the invoice to pay.
  • In addition to sending the invoice with a payment link when created, we can attach a payment link on all our past due statements to your customers, ID213.
  • An email will be sent to your customer to confirm their auto pay is set up, email the day before their auto pay runs as a reminder.
  • Our process will also email then when a payment is processed. There will be an option to include a survey link to the payment has been processed email.
  • We are starting this with our USA clients, looking at Canadian clients after that.
  • Click here for how your customers user would register for an account, view and pay an invoice, schedule autopay and store payment info.

NOTE: Can your state recover credit card fees? That is up for debate in many states and the best option is to call your credit card processor. **This is YOUR responsibility to confirm the rules in your state**

Here is a good article; the takeaways we had:
U.S. merchants won the right to start charging fees on credit card payments on Jan. 27, 2013. This came after a class-action lawsuit by merchants who wanted to charge fees to compensate for increasing credit card processing fees.
Credit card surcharges are legal in the U.S., except in states which prohibit them
There are currently two states with active laws prohibiting these fees: Connecticut and Massachusetts.
Additionally, the maximum surcharge is 4% of the transaction amount or the cost of accepting that credit card as a payment method — whichever is lower.

Here is what the BTA attorney Robert Goldberg said when we had conflicting info on New York state;

"I see conflicting advice, but one must look at the most recent pronouncements:
What states can charge the credit card surcharge 2022?
• California
• Florida
• Kansas.
• Maine
• New York
• Oklahoman
• Texans
• Utah

In the following states, anti-surcharging laws remain on the books but are unenforceable due to recent court decisions:
• California
• Florida
• Kansas
• Maine
• New York
• Oklahoma
• Texas
• Utah

 

3.15.2024 Note from EVO (ID669 does comply with below)

Below are the regulations around surcharging and the states that prohibit surcharging all together:

  • Include the surcharge amount within a dedicated data field in the receipt or invoice.
  • Limit surcharging to credit cards only (debit cards and prepaid cards cannot be surcharged)
  • Limit the amount to your merchant discount rate (MDR) for the applicable credit card or 3%, whichever is lowest.
  • Disclose the surcharge as a merchant fee and, for both in-store and online transactions, clearly alert consumers to the practice at the point of entry and the point of sale or transaction.
  • As of February 15, 2024,  Connecticut, Maine, Massachusetts, Oklahoma and Puerto Rico, prohibit surcharging.

New York did recently update their surcharging. The changes include:

  • Requires that sellers clearly and conspicuously post the total price for using a credit card in a transaction, including the surcharge.
  • Prohibits sellers from charging a final price (including the credit card surcharge) that is greater than the posted price.
  • Prohibits sellers from imposing a surcharge on a consumer using a credit card that is greater than the amount charged by the credit card company to the seller for such card use.

Ways to comply with this would be:

  • Listing both the total credit card and total cash prices (as one often sees at gas stations);
  • Listing the total credit card price and notifying consumers that there is a discount for paying with cash; or
  • Charging the same regardless of whether the consumer uses cash or card.

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Best Practices & Tips

Best Practices & Tips

ACH Transaction Failures

Due to an increase in fraud, many banks will not allow unknown ACH transactions to go through.  When introducing the payment platform, we recommend letting your customers know ahead of time that they will need to ensure their bank has whitelisted Paya's bank ID #3383693141 to avoid failures as noted below.

 

If a ACH transaction fails, the exact details of that failure can be found by logging into NMI.  Once logged in, you can quickly see the last transaction in blue at the top right or go to Transactions to filter to view all transactions.

Use any of the search fields to find the transaction you are looking for, the email address that the invoice was sent to is a good option.  Remember to change the date filter at the bottom to include the date of the failure.

The report results will show you the initial transaction details.  Click on the number in the ID column to see the full details of each transaction.  The top shows the status of the transaction, scroll to the bottom to see the error code.

 

Top of transaction detail

 

Bottom of transaction detail shows the failure with a error code, in the example below the code is R29.

There are two error codes that are common and will require a bank letter from your customer to resolve.

Attached at the bottom of this documentation is full list of error codes with full description of each

R09 means your customer has stopped payment on a transaction.

R29 means “corporate customer advises not authorized” which indicates that your company has advised your bank that your company was not authorized to debit money from your account, therefore the payment failed.  It’s possible for security reasons your bank is just blocking it, however even if resolved on your end, any future payments will automatically be declined. 

The recent error reads

To resolve both errors, you will need to submit a letter from your customers bank that validates the account information, indicates that the R29 has been removed, and that our processing ID# 3383693141 has been added (or whitelisted) to the account. 

Attached is a example letter you can send to your customer and an example letter of what is required from their bank.  Once received, email the bank letter to the Nuvei (formerly Paya) to

EFT-CustomerSupport@Nuvei.com

Ensure the email includes the transaction number, your customers name and the date of the failure.

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Related Alerts

Related Alerts

ID213 - email customers past due mini statements

ID437 - Email Invoices from Document Queue

ID800 - email past due invoices to your customers

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Webinar

Webinar

Webinar Recorded October 5, 2023

 

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