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ID398 - Update Meters from Emails Overview

Dealers have lots of options for getting meters needed for billing, here is one more.

Most new digital copiers can be set up to email a meter reading to a specific address, perhaps meters@yourcompany.com. This process will check your mailbox for new emails, parse them, insert meter readings in eAuto, mark the emails as “read”, and move them to a destination folder. Any email that cannot be processed (body doesn’t match the format expected, serial number can’t be found, etc.) will remain in the inbox, so someone should take a look at it periodically to handle the exceptions.

**Please note: in order for this alert to work, the email box collecting these meter reading responses will need to be unique for each manufacturer. We can't access an email box with varying types of emails in it and filter through them. We suggest, if needed, please create a rule in your general email box moving/redirecting these device reported meter reading responses to its own unique mailbox by manufacturer (i.e. KonicaMinolta, Canon). That unique mailbox will be what our alert will go to per your variable settings. We will need to create an alert for each manufacturer.** 

If you use eAgent to send meter requests that your customers reply to with the meters entered, then please see alert ID386 for this process.

**We recommend you create a new Meter Source in eAutomate called ID398.**

Also consider ID396, ID396 tells techs when they are dispatched to a unit where meter collection has been a problem.

Currently this alert is only working for Konica Minolta, but we intend to open it up to other manufacturer's meter emails as well.

*IF any meter is listed as virtual in eAuto, then our alert will not pick it up and insert into eAuto.*

*****We will need access to the email, so please either install the mail client on the juice box or make it browser accessible (and let us know).*****

**This alert requires information from your IT Department, so please consult with them to update your variable settings. Every variable for this alert is required**

Below are variables your IT Dept will need to provide info for:

We will need access to the email, so please either install the mail client on the juice box or make it browser accessible (and let us know).

VariableX: Mail Server Connection? ExchangeEWS OR ExchangeWebDAV OR Imap4 OR Pop3

Variable2: DNS Name or IP Address for your mail server.

Variable4: Port to be used when connecting to the mail server

Variable5: Use an encrypted connection to communicate with the mail server? 1 = yes, 0 = no

Variable6: Username for connecting to the mail server (this should correspond to the email address that eAgent uses to send meter request emails FROM, since that’s where responses will be sent)

Variable7: Password for connecting to the mail server

Variable9: Delete emails after successfully inserting a meter reading? 1 = yes, 0 = no

Variable10: Move emails after successfully inserting a meter reading? 1= yes, 0 = no

Variable11: If moving processed emails, to what folder?

VariableY: Move emails unable to process to folder specified in VariableZ, 1 = Yes, 0 = No

VariableZ: Name of email Failure Folder

**We highly recommend moving any emails our alert is unable to process as this will help a user quickly and easily identify what emails need to be manually entered and/or reviewed.**

 

Below are variables your eAuto administrator will need to provide info for:

Variable1: Validate for billing? 1 = yes, 0 = no (this will tell alert whether to automatically indicate the meter is valid for billing)

Variable3: The email email address that eAgent uses to send meter request emails FROM, since that’s where responses will be sent

Variable12: Meter Source (we recommend created ID386 in eAuto and listing in this variable) 

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