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ID260 - New Call Created Send notice to Assigned Tech Overview & Sample

To send a notice to the technician that a new call has just been placed on their board. This works by checking for calls status Pending and alerts the tech assigned to the call once. We memorize the call/tech as the unique key so if the call is reassigned to a new tech, but still pending, the alert should notify the new tech once. There is optional functionality to also notify the previous/old tech, as well as notifying the new assigned tech, when a call is moved. Set VariableX to 'Notify' if you want the old tech to be alerted of the move.

In order for this alert to work for you, it does require Best Practice of 'reassign' function in eAuto, NOT changing tech in Technician field within the service call:

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Variable Options:

VariableW: CustomPropertyAttribute assigned in employee record identifying who is FieldTech (defaults to ZCJFieldTech)

VariableX: Set to 'Notify' if you want to email old tech when a call is reassigned (defaults to Notify)

 

Sample:

(right click on image to enlarge)

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