ID267 - New Call Created Alert Only for Techs with Custom Property Overview & Sample:

To send email notice to specific technicians (Create the attribute as a user defined lookup as Enables/Disabled choices for custom property you declared in VariableW) that a new call has just been placed on their board. This works by checking for calls status Pending and alerts the tech assigned to the call once. We memorize the call/tech as the unique key so if the call is reassigned to a new tech but still pending the alert should notify the new tech once.

**Alert will auto send to tech and to tech manager even if your subscription is NOT set to send To Tech or To Tech Mgr** 


VariableW: CustomPropertyAttribute assigned to technicians set to ENABLED for email notifications, defaults to ZCJEnable267

eAuto Employee Record must have this set to Enable:




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