ID464 - Survey Results (Power BI) Overview & Sample:

Extensive Survey Results allowing you to slice and dice as needed!

Surveys in Power BI

Jump to Overview | Samples | Variables | Alert Functionality | Power BI Reporting | Related Alerts | Glossary of Terms | Webinar

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We have a survey dashboard embedded in our website once you log in; however if you really want to slice & dice survey responses, then our Power BI Dashboard version is the way to go. You can create an Executive Dashboard that includes survey results along with other financial benchmarks.


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This alert has no variables



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Alert Functionality

Alert Functionality

-See here for getting Power BI in place. 

-Click here to  download the template. 

-For ECi Hosted clients: We are working with ECi to open up our access so we can set an ODBC connection for you. If you are interested, then please provide us the public static IP address for your company network so that ECi can whitelist it to allow us access.



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Power BI Reporting

Power BI Reporting

Use the (1) Reporting Period to change date filters and/or (2) filters:


Filter options here:


View NPS / Tech rating / Dispatch Rating - Month over Month Trends

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Breakdown three key sections

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Example of Review Tech Rating optional filters to narrow down by Branch and a Make as example

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Export results to excel option

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View All results by Customer (all filter options available)

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Analyze results by a specific question

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Average score for a question

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Highlight specific question to view those results only

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Group Survey Metrics by various dimensions

Example below looking at results broken out by branch, then broken out by Contract Type


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Search for key word in Comments submitted by Customers

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Glossary of Terms

SCR - Survey Completeness - Quantity of surveys where all questions answered on the survey

QRR - Question Response Rate - Quantity of questions answered against total questions on all surveys

VR - Valid Responses - Quantity of times you are rated between 0 - 10 on the NPS question (as opposed to a blank entry on the NPS question) 

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Related Alerts

Related Alerts

ID147 - Non Managed Devices Power BI

ID281 - Customer Retention Rate Power BI

ID568 - eAuto Activity Trends Power BI

ID704 - The Financial "Model" Power BI

ID770 - Financial Dashboard Power BI

ID771 - Service MIF & Profitability Power BI

ID774 - Customer Business Review Power BI


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