Extensive Survey Results in a Power BI report, allowing you to slice and dice survey data
Jump to Overview | Samples | Variables | Alert Functionality | Power BI Reporting | Related Alerts | Glossary of Terms | Webinar
Overview
Overview
We have a survey dashboard embedded in our website once you log in; however if you really want to slice & dice survey responses, then our Power BI Dashboard version is the way to go. You can create an Executive Dashboard that includes survey results along with other financial benchmarks.
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Sample
Sample
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Variables
Variables
This alert has no variables
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Alert Functionality
Alert Functionality
-See here for getting Power BI in place.
-Click here to download the file
For ECi Hosted clients: We are working with ECi to open up our access so we can set an ODBC connection for you. If you are interested, then please provide us the public static IP address for your company network so that ECi can whitelist it to allow us access.
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Power BI Reporting
Power BI Reporting
Use the (1) Reporting Period to change date filters and/or (2) filters:
Filter options here:
View NPS / Tech rating / Dispatch Rating - Month over Month Trends
Breakdown three key sections
Example of Review Tech Rating optional filters to narrow down by Branch and a Make as example
Export results to excel option
View All results by Customer (all filter options available)
Analyze results by a specific question
Average score for a question
Highlight specific question to view those results only
Group Survey Metrics by various dimensions
Example below looking at results broken out by branch, then broken out by Contract Type
Search for key word in Comments submitted by Customers
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Glossary
Glossary of Terms
SCR - Survey Completeness - Quantity of surveys where all questions answered on the survey
QRR - Question Response Rate - Quantity of questions answered against total questions on all surveys
VR - Valid Responses - Quantity of times you are rated between 0 - 10 on the NPS question (as opposed to a blank entry on the NPS question)
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Related Alerts
Related Alerts
ID109 - Service Call Surveys
ID220 - Supply Order Surveys
ID312 - New Equipment Install Surveys
See full list of all Power BI reports that we currently have available
https://support.ceojuice.com/hc/en-us/sections/360011259132-Power-BI-Reports
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Webinar
Webinar
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