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ID454 - Credit Cards Not Charged Overview & Sample:

Identifies invoices needing to be paid with credit card

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Overview

Overview

This automation identifies any outstanding invoice set to be paid via CreditCard/ACH, including those submitted via eInfo. Some AR departments don't always catch invoices to be paid immediately with CreditCard/ACH and as a result payments are allowed to go past due without notice. This ensures clients who request to pay via CreditCard/ACH will actually be charged at time of invoice. Remember that an invoice will 'inherit' this setting from the Bill-To Customer (if it is set there), and this makes the rest of the process much more painless.

Run Schedule: Weekday Afternoons

Type of Output: Email

 

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Sample

Sample

ID454_Sample.PNG

 

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Variables

Variables

ID45Variables.PNG

Variable W: Enter Yes / No for alert to include charges set with future scheduled date

Variable X: Enter specific branch numbers for alert to consider or leave blank for ALL branches

 

 

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Alert Functionality

Alert Functionality

-Alert will continue to report on invoices each day until paid

-In order for alert to consider an invoice, it does require the Payment Method be set with Charge Method of CreditCard/ACH. 

Manually_change_on_SO__Service__Contract_Invoices.png

 

Columns Explained

Columns Explained:

(1) Charge Source: indicates if source of charge method is from eInfo or from eAuto

(2) Scheduled Date: date set for payment to be processed. for eAuto invoices = date of invoice and for eInfo entries = date indicated by your customer

ID45Columns.png

 

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Best Practices & Tips

Best Practices & Tips

-Invoices inherit the payment method via the ChargeMethod on CustomerRecord:

*Remember that an invoice will 'inherit' this setting from the Bill-To Customer (if it is set there), and this makes the rest of the process much more painless.

Default_on_Customer_Record.png

 

 -You can quickly process these payments via Accounting / Accounts receivable / Process customer charge accounts:

**Even if you don't use eAuto to process credit card charges, you will need to process these invoice transactions by entering the info in the required fields (the ones with a * next to them) and click ok. It will probably throw an error saying it couldn't be processed but you just click ok on that error and continue.

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-If you have a credit card charge that is declined or no longer valid and you want to remove from this as well as be sure to change charge method to 'On Account', you can change charge method:

 

**Be sure your charge method on Customer Record Bill To AND Contract Records also reflects 'On Account' for future invoices.

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Related Alerts

Related Alerts

ID231 - Credit Card Charge Method Set, but Missing Credit Card Info on File

ID477 - Tracking Invoices Coming Due

 

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