This is an alert that checks every 15 minutes that each tech is assigned to a call. If a tech goes more than Variable W minutes without dispatching him/herself, an e-mail goes to the tech's manager and optionally to the tech directly to remind them to do so.
Be advised this alert may not accurately report techs in an assist role, we have discovered that many dealers standard practice is to enter this information after the fact.
Var W: The techs idle time, defaults to 15 minutes
Variable X: Custom property that needs to be set on the technicians employee record identifying which technicians you want to monitor for idle time.