Your service metrics rely heavily on your eAutomate Service Hours and Holidays. Without these hours and days properly accounted for, your response times and inoperable hours will be significantly skewed. This alert is an annual reminder to review and set up these hours for the upcoming new year and includes a link to instructions on properly recording in eAuto.
New Year’s Day
Thanksgiving Day & Friday After
Christmas Eve Day & Christmas Day
eAutomate (8.7 / 16+ / 17+)
Each year you will need to update your Holidays via Tools / Lists & Codes / SLA codes.
Select Service hour code and Edit:
Click on the 'Holidays' tab to bring it forward and to add the new holidays. If you are open special hours on the holiday, you should identify them in the 'Opening Time' and 'Closing Time' AND check the box next to that day. Only check the boxes next to holidays that you are open for partial hours. If you are closed for the full day then the boxes must be unchecked.
For eAuto 8.5 and below:
Access via Tools/Options/Company/Edit Main Branch Settings, select the icon the right to 'Edit':
Only check the boxes next to holidays that you are open for partial hours. If you are closed for the full day then the boxes need to be unchecked.
eAutomate (previous versions before 8.0):
Select Tools---Options....."Edit Main Branch Settings"....
Edit Service Hours----
Check the boxes next to all the holidays (regardless if closed partial or full day)