Receive annual reminder to update your Holidays in eAuto.
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Overview
Overview
Your service metrics rely heavily on your eAutomate Service Hours and Holidays. Without these hours and days properly accounted for, your response times and inoperable hours will be significantly skewed. This alert is an annual reminder to review and set up these hours for the upcoming new year and includes a link to instructions on properly updating in eAuto.
Run Schedule: Annually, December 15th
Type of Output: Email
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Sample
Sample
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Variables
Variables
This process has no variables
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Alert Functionality
Alert Functionality
1. Provides you annual reminder to update your Holidays in eAuto.
2. eAutomate 8.7+
Each year you will need to update your Holidays via Tools / Lists & Codes / SLA codes.
Select Service hour code and Edit:
Click on the 'Holidays' tab to bring it forward to add the new holidays. If you are open special/partial hours on the holiday, you should identify them in the 'Opening Time' and 'Closing Time' AND check the box next to that day.
**Only check the boxes next to holidays that you are open for partial hours. If you are closed for the full day then the boxes must be unchecked.
Typical Holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day & Friday After
Christmas Eve Day & Christmas Day
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Best Practices & Tips
Best Practices & Tips
1. See THIS LINK for setting response hours in eAuto
2. For eAuto 8.5 and below:
Access via Tools/Options/Company/Edit Main Branch Settings, select the icon the right to 'Edit':
Only check the boxes next to holidays that you are open for partial hours. If you are closed for the full day then the boxes need to be unchecked.
3. For eAuto versions before 8.0:
Select Tools / Options / Edit Main Branch Settings:
Then edit Service Hours, check the boxes next to all the holidays (regardless if closed partial or full day):
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Related Alerts
Related Alerts
None at this time
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