When your customers choose to opt out of our closed call survey we suggest the following template come from a service manager or owner. This is a manual response as we feel all Opt Outs need some “eyes” on them before responding.
Thank you for completing the service call survey. We received your request to opt out, which we are happy to accommodate. Our system sends these emails to indicate to you that our system shows everything complete with no open items. If we need to come back with a part for example, you would not get an email. So to clarify, you receive the email after the service call is complete and if everything is okay we do not expect a response. This email goes to the person who places the service call and we confirm contact on each call so you would not be notified unless it was specifically you that placed the call.
I would suggest that you continue to receive the email notifying you that the service call was completed, and if you need further assistance, you can call the phone number at the bottom or reply. From time to time, if you do have a moment to tell us how we are doing or a specific event warrants it, feedback would be greatly appreciated by clicking the link provided to go to the survey form, but there is no need for you to complete it each time!
We appreciate all feedback that helps us continue to increase our level of customer service. We do understand that people are trying to cut back on email, so if you still wish to opt out of the completed service call notification, simply respond directly to me and I will make sure it happens.
Thank you so much for your feedback and your business is appreciated!