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Response when Your Customer Requests to Opt Out of the Surveys

When your customers choose to opt out of our service call survey, we suggest the following template come from a Manager or Owner. This is a manual response as we feel all Opt Outs need some “eyes” on them before responding.

"Thank you for submitting feedback on your service call.  We received your request to opt out from future emails, which we are happy to accommodate.  We send the follow up emails to indicate to you that our system shows everything completed with no open items on the call. If we need to come back with a part for example, you would not receive an email.  We do not expect a response on everyone, however if you have a moment to tell us how we are doing or a specific event warrants it, feedback would be greatly appreciated, but there is no need for you to complete it each time. The email goes to the person who places the service call and we confirm contact on each call, so you would not be notified unless it was specifically you that placed the call. 

We appreciate all feedback, as it helps us continue to increase our level of customer service.  We do understand that people are trying to cut back on email, so if you still wish to opt out simply resply directly to me and I will make the change.

Thank you for your feedback and your business is appreciated."

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1 Comments

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    Juice Support

    Added the following line as many comments were saying that I'm opting out as it's not usually me placing the call.

     

    This email goes to the person who places the service call and we confirm contact on each call so you would not be notified unless it was specifically you that placed the call.

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