Monthly list of parts causing reschedules
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Overview
Overview
Tired of trying to figure out the parts that a technician needs to add to his or her car stock?
This alert is to let you know when a technician is unable to complete a service call as they don't have a part they need and this happens more than once in a month for that same part number. Suggestion is that you add that part to that tech's car stock.
Run Schedule: Monthly on 2nd
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Enter # of times the Warehouse and Item combination triggered a reschedule within look back period
Variable X: Enter Branch Numbers for alert to trigger on (leave blank for ALL)
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Alert Functionality
Alert Functionality
-considers all invoiced activity in the previous calendar month
-looks for any rescheduled calls with parts listed on them and if tech didn't have item in stock at time of reschedule, then alert will consider based on your VariableX setting.
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Best Practices & Tips
Best Practices & Tips
-After you get the report it is easy to add these parts to the technician’s minimum stock. If you are doing some form of auto restock with ILC (inventory Logistics Console) or the automate Inventory Management e-agent task, the parts will soon be in the technicians car stock and you will be reducing incompletes.
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Related Alerts
Related Alerts
ID628 - Call Incompleted For Parts But Tech Has Parts Needed
ID629 - Parts Required on Incomplete Call
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