Monthly list of parts causing reschedules
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
Tired of trying to figure out the parts that a technician needs to add to his or her car stock?
This alert lets you know when a technician is unable to complete a service call because they don't have a part they need, and this happens more than once a month for that same part number. A suggestion is that you add that part to that tech's car stock.
Run Schedule: Monthly on the 2nd
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Enter # of times the Warehouse and Item combination triggered a reschedule within look back period
Variable X: Enter Branch Numbers for alert to trigger on (leave blank for ALL)
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Alert Functionality
Alert Functionality
1. The alert considers all invoiced activity in the previous calendar month.
2. The alert looks for calls that have the 'Rescheduled Call' flag:
3. For these rescheduled calls, if the combination of item and warehouse occurred during the month more times than the value set in Variable X, the alert will trigger for the part:
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Best Practices & Tips
Best Practices & Tips
After you get the report, it is easy to add these parts to the technician’s minimum stock. If you are doing some form of auto restock with ILC (Inventory Logistics Console) or the automated Inventory Management e-agent task, the parts will soon be in the technician's car stock, and you will be reducing incompletes.
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Related Alerts
Related Alerts
ID628 - Call Incompleted For Parts But Tech Has Parts Needed
ID629 - Parts Required on Incomplete Call
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