Follow

Response Times for Incomplete Calls

When you incomplete a call you use an ‘incomplete code’, this incomplete code is linked to an onhold code.

incomplete_code.png

 

The Onhold code must have the box checked for ‘calculate response time using release date and time’ as below in the set up.

This is found in Tools / Lists and Codes, under ‘On hold codes’. This will ensure the response time clock pauses.

On_Hold_Codes_Screen_Shot.jpg

**These settings only affects calls going forward and will not fix previously closed calls for reporting purpose.**

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk