Service
Service Best Practices
- How to Set Up EA to invoice a billable call for a Maximum 1 hour only
- How to Set EA to charge for an IT call, when Equipment under contract, but the IT work is not covered
- eAutomate Dispatch Console - How to Create, Dispatch, Complete, Reschedule and Invoice a Service Call
- e-automate Advanced Bill Codes
- Adding Attachments in Remote Tech (Jon Balter write up)
- Enabling the HelpDesk button in the eAutomate client
- Service Call Summary from Remote Tech
- Service : Important Settings & Codes in EA overview
- Install Date for Equip Not Sold by You Best Practice
- Calculating Burden Rate (Jon Balter Write Up)
- 11x17 Single Click - How to track in eAutomate
- PM Overview: Set PM schedules, Set eAgent to Auto Create Calls, and bulk update EQ records
- Service Call Text Messaging Set Up in eAuto
- Setting Response Hours in Eautomate - Due Time \ Req Time \ Est Start Time
- Best Practices for Entering Meters on Service Calls when Tech did not get the Meter
- Model profitability cost per page, can't be broken out between color & BW
- ECI Service Stat. report VS CEOJuice Tech Productivity Report (ID204)
- How EA calculates response time and company hours:
- Reschedule a Service Call - Best Practice
- Call Types - Best Practice & Set Up
- Sending a network tech to add device to the network
- Understanding MIF breakdown with and without "ShipOuts" ('Serviced’ and ‘Contract’ MIF)
- Response Times & On Hold Codes
- eAutomate Set up to automatically email technicians
- Settings for Dummy Calls (Jon Balter write up)
- Technician Bonus Program
- TimeCard Entries - Overview, Setup & Best Practices
- Call stats: Call Backs/Reschedules/1st Call Fixes