It is important for call types to be set up correctly and linked to a correct category
View your list of Call Types in eAutomate under: Tools / Lists & Codes / Call Types
Break/fix type calls should be set to a CM-Corrective Maintenance to track response times, as well as other reports correctly, more here.
Below is an example list of codes, our advice is to start with a short list and expand as needed.
| Calltype | Category | Description |
| BP | CM | Broken Part |
| eInfo | CM | Call entered via web |
| CQ | CM | Copy Quality |
| DF | CM | Document Feeder |
| FQC | CM | Field Quality Check |
| NO | CM | Noise |
| PJ | CM | Paper Jam |
| POWER | CM | Power Problems |
| SMELL | CM | Smell |
| FINISHER | CM | Finisher problems |
| Control Panel | CM | Control Panel |
| TONER | CM | Toner related issues |
| FAX | CM | Fax issues |
| CCODE | CM | Diagnostic Code |
| CC | CC | Courtesy call |
| CI | CC | Contract Inspection |
| TRNInstall | CC | Training on New Install |
| TRNAddlTraining | CC | Additional Training Requested |
| Demo | IR | Deliver/Pick Up Demo |
| Install | IR | Delivery Install |
| Move | IR | Equipment Move |
| Ship-In | IR | Delivery Ship-In |
| Ship-Out | IR | Ship-Out |
| PU Lease Ret | IR | Pickup Return To Lease |
| IHR | IR | In-House Repair |
| Loan-Rental | IR | Deliver/Pick Up Loaner Rental |
| Network Install | IR | Network installation |
| Networking | O | Network IT Issue |
| MSC | O | Miscellaneous Call |
| TA | O | Tech assist |
| COP | PF | Clear over Phone |
| PF | PF | PhoneFix - Resolved Issue with Phone Call |
| Set Up New | SH | Setup New Equipment |
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