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ID937 - Equipment No Longer Monitored by DCA Overview & Sample

Be notified weekly of devices no longer reporting via DCA collection

Jump to Overview | Samples | Variables | Alert Functionality | Best Practices & Tips |  Related Alerts |

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Overview

Overview

Keeping track of meters not reported by DCA (Data Collection Agent, i.e. FMAudit, PrintFleet) can be a labor intensive process for your staff and can easily be pushed down on the "to do" list, which means less revenue for your organization. This alert will show which equipment records (with active Contract Record) that had previously been collected by DCA (or other automation pushing data into eAutomate) but are no longer being pushed in (they have 'fallen off' monitoring).

 

Run Schedule: Weekly

Type of Output: Email

 

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Sample

Sample

ID937_Sample.png

 

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Variables

Variables

ID937Variables.PNG

Variable W: Enter # of days to look back for meter sources listed in VariableY. This will identify equipment as considered monitored.

Variable X: Enter # of days to look back for a lack of automated meter reads (per VariableY) to identify 'drop offs'

Variable Y: Meter Sources which indicate meter read from automation (FMAudit, Printfleet, etc), separate multiples with comma

Variable Z: Branch number(s) for alert to trigger on (leave blank for ALL, separate multiple with comma)

 

 

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Alert Functionality

Alert Functionality

-Looks for meter readings with Meter Source(s) listed in VariableY within the last VariableW days. When there is a match, then alert looks back VariableX days to see if another reported since. If not, then device considered no longer monitored and will be listed on alert.

-Only considers Equipment Record assigned to an active Contract Record. It also does NOT consider whether the meter is set as required or not as Best Practice is only post DCA meters for those you do need/require.

-Will stack rank your accounts missing an automated meter with the most missing at the top. Only reports Top 250 as any more than that isn't manageable each week. If needed, however, ask us via help@ceojuice.com for a complete list.

-Alert formatted so contents copy/paste into excel as needed for additional sorting, filtering, etc. Alert not able to be sent each week via excel.

-Alert is not intended to find duplicates/repeated meters pushed into eAuto from your DCA. If the alert sees any meter read pushed in, then by definition, the equipment has not "dropped off".

 

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Best Practices & Tips

Best Practices & Tips

-Next step is to determine why it is no longer reporting (has machine been traded-in, replaced by competitor, or is monitoring no longer working?). Does it need to be taken off contract? If it is still an active device, then work with your service department to get it back online and/or get a manual meter reading so billing contract does not fall behind.

 

 

 

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Related Alerts

Related Alerts

ID876 - Missing Meters

 

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